About Study Service

The core tasks of Study Service comprise providing service to students as well as the management within the field of study administration:

• Guidance and  information on the study programmes at the university
• Admission and enrolment of students
• Leave of absence and withdrawal from studies
• Study guidance for students and maintenance of the guidance counsellor network
• Career advice, job matching, cooperation with companies, graduate surveys and Graduate Association
• Cooperation with the high school ('gymnaisum') school sector
• International education cooperation
• Welcoming of international students and allocation of accommodation
• Support in connection with own students’ visits abroad with a view to studies or internships
• Administration of the State Education Grant (SU) and Specialpædagogisk Støtte (SPS) (Special Support for students with disabilities)
• Development, support and operation of IT systems for the study administration (STADS, DANS, INT, UniStart, Digital Exam, Exam Minitor, etc.)
• Holding of elections for managing bodies
• Disciplinary actions in relation to students
• Hearings, general legal assistance as well as determination and implementation of new sets of rules
• Restricted admission
• The Study Progress Reform
• Quality assurance, accreditation and study environment 

Mission, vision AND vALUES

Mission

It is the objective and mission of Study Service to contribute to solving Aalborg University’s tasks as an education institution:

• By developing suitable and efficient administrative solutions and service offers to the university’s study programmes and students, and
• By providing relevant support to the university’s management.

Vision

Study Service will:

• Contribute to improving the knowledge of all the university’s education offers in Denmark and abroad and to ensuring admission of the best qualified students. This applies to admission to full-time as well as part-time programmes in Danish and English. Study Service aims to provide attentive, thorough and objective information with a view to reducing the dropping-out rate.
• Contribute to developing completion guidance, guidance on change of studies, guidance on study visits and internships in Denmark and abroad as well as guidance on placement. The placement guidance includes activities which can contribute to strengthening the students’ employment opportunities.
• Develop procedures for student grants, scholarships, support in connection with visits abroad as well as Special Support for students with disabilities with a view to ensuring correct and quick administration.
• Develop the university’s study administrative system (STADS) and other IT support systems. The IT systems are developed with a web interface, and the aim is to provide as many self-service offers to the students as possible.
• Develop procedures for information and support to the management at all levels concerning application, admission, completion, employment and other relevant activities.

Values

We would like to be known for the below values:

• We are part of Aalborg University and support the university’s work as an education institution in the best way possible.
• We are open to changes and know that they will arise all the time, both outside and inside the university.
• We would like to enter into a dialogue with other parts of the university when solving a joint problem.
• We are a service organisation and will provide our customers with a professional service.
• We will show respect for other people’s views and interests, but also expect a corresponding respect from others.
• Internally, we will show respect for each other’s views by means of approving communication.
• We are responsible for each other and must take initiatives against isolation, bad atmosphere, harassment and stress symptoms.